TERMS & CONDITIONS
This site is owned PRISMA WORLDWIDE LTD, registered in the UK, at The Chenies, Okewood Hill, Dorking, Surrey, United Kingdom, RH5 5NB
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Prisma Worldwide Ltd and apply to the use of the Prisma website and by using the website and placing an order you agree to be bound by the terms and conditions set out here below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
None of these terms affect your legal rights which are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
If you have any questions relating to these terms and conditions please send us an email.
PRIVACY AND COOKIES
Prisma Worldwide do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
All personal data you provide us with is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site.
Prisma make every effort to ensure the accuracy of any information shown on our website, however product information appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.
Prisma or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Prisma was aware of the possibility of such damages.
Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
ORDERING, CANCELLING OR RETURNING A PRODUCT
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case of the following:
- a mistake has been made in pricing or we have inadvertently under-priced goods*
- we are no longer able to supply a particular product for some reason
- we are unable to obtain authorisation for your payment
*In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
The records stored in Prisma Worldwide Ltd systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Consumer Contracts Regulations
This legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
- Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
- If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
- We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
VAT Tax Charges
VAT at 20% is included in all orders made in the UK.
If ordering from a NON EU country no VAT is payable, as it is deducted prior to completion of the order. For overseas ordering there may be a duty charge to be paid by you on delivery of the item, and by agreeing to the terms and conditions you are accepting this.
We guarantee your satisfaction. All of our products come with a 30 day guarantee.
Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
Cancelling or Changing an Order
Full details of how to Change or Cancel an order can be found on our Returns page.
Delivery Schedule and Postage can be found on our Delivery page.
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
A delay or loss of goods is of course always possible. In this case, the carrier will investigate. Every effort will be made to find the package. If the package is not found, the carrier will reimburse Prisma Worldwide Ltd and we will then deliver a new, identical item to our customer free of charge.
We shall not be held responsible for delayed delivery due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit
Prisma Worldwide Ltd will not be responsible for the loss or damage of goods in transit or for discrepancy between the goods ordered or goods delivered without the customer giving written or email notice of a claim to Prisma Worldwide Ltd and the carrier within three (3) working days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods ordered and the goods delivered, the customer should hold the goods and make them available for inspection or collection by Prisma Worldwide Ltd or its representatives on request.
The customer must inform Prisma Worldwide Ltd as soon as possible (maximum the next working day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
For all claims the customer must make a declaration, and receive a consent from Prisma Worldwide Ltd. All claims must be made in writing and sent to Prisma Worldwide Ltd.
Any claim that does not respect the rules defined above cannot be taken into account and releases Prisma Worldwide Ltd of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned in whole, in its original packaging and in perfect condition to the Prisma Worldwide Ltd address given above.
Shipping fees shall be at Prisma Worldwide Ltd expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring Prisma Worldwide Ltd to protect the customer against latent defects of goods sold.
The customer is expressly informed that Prisma Worldwide Ltd is not the manufacturer of the goods presented on the website and that Prisma Worldwide Ltd shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
All products sold on the Prisma Worldwide Ltd website are covered by the individual manufacturers warranty. All products that have been modified or repaired by the customer or any other party not chosen by Prisma Worldwide Ltd are not covered by this warranty.
Right of Use
The use of any trademarks, logos or brands present on the site is strictly forbidden.
You need prior permission from Prisma Worldwide Ltd to use ANY photograph, artwork or text from this site. All rights of the TASMANIAN TIGER photos belong to the TATONKA GmbH, Germany. TASMANIAN TIGER is a registered trademark of the TATONKA GmbH.
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) working days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
Applicable Law and Competent Jurisdiction
In case of dispute or claim, the customer agrees to seek an amicable solution with Prisma Worldwide Ltd before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, terms and conditions, products, etc.) will be subject to the exclusive jurisdiction of the British courts.